A Contact Us page is essential to building a brand’s website as it allows visitors to contact you easily without leaving their browser.
They also give you the opportunity to capture leads and improve customer service.
Generally, visitors can also leave feedback or ask questions through these channels. You’ll receive valuable information about your customers’ preferences and expectations if done correctly.
This article will explain what you need to know to create a compelling Contact Us page and over 40 examples for inspiration.
The essential elements of an excellent Contact Us page include a clear call to action, easy navigation, and a message that resonates with visitors.
Keep these things in mind when designing a Contact Us page: Don’t overload visitors with too much information, use readable text, and create a landing page that converts.
A well-designed contact page should include several elements, such as a phone number, email address, and social media links.
In addition, a Contact Us page must be easily visible on your navigation bar. It can be frustrating for a consumer to hunt through a website to find out how to contact a company.
There’s a lot we can learn from small and large brands alike. So, here are examples of effective Contact Us pages from various industries.
We couldn’t start the list without talking about our Contact Us page. As we’ll note in other Contact Us pages, we begin with an engaging heading, “Have questions? Shoot us an Email.”
And then simplify the page with easy buttons that adjust the topic for the contact form on the page.
This Contact Us page from IMPACT is unique since it includes a video with a personal and helpful message with a clear CTA written out under the video.
They also have a standard but useful contact form for customers to contact them.
Asana has a visually appealing and simple form, so you can get the answers to any questions you may have and mention their FAQ page to find further information on your own.
If you already have an account and are signed in, Netflix personalizes its Contact Us page by greeting the user at the beginning with their name, like “Hi, Samantha.”
And then, they provide recommendations of what answers you might be looking for, as well as top categories and topics.
They also have buttons for a live chat and a phone number that gives you a personal code so the customer service representative can easily pull up your account.
Netflix is an excellent example of personalized customer service.
The combination of images and text on their Contact Us page is helpful, direct, and organized.
For example, you have two routes you can take: “Need help with your hardware or order?” or “Have questions before making a purchase?”.
And each has a button connecting you to the correct department.
This is an example of a small business doing it right. They have an easy form to fill out if you have any questions.
And all the contact points where people can find them are clearly listed: their address with the hours, a map, and clickable icons for their Facebook and Instagram accounts.
This excellent multidimensional Contact Us page begins with a statement to build trust and empathy. And they provide four options for people to get in touch with them.
This company’s Contact Us page covers all their bases.
Kohls’s has a unique interpretation of a Contact Us page where people can search for a specific question or find a frequently asked one from a category. But it highlights the search bar with the “How can we help” question.
They also have a live chat button that can direct you to a human representative, so you don’t have to wait on a phone call, and it gives you updates on where you are in the queue.
There is also a Track Order Status button for customers to get updates on their orders.
Costco maximizes its use of buttons to direct customers to top inquiries, such as the Order page and Membership Auto-Renewal.
They also list their quick self-service options and a directory so you can get connected with the right department.
Amazon also utilizes buttons under their Quick Solutions sections so customers can problem-solve quickly without having to wait on the phone.
If your brand doesn’t have a phone number to contact customer support, Spotify offers a solution.
They offer a form for users to contact them and have a shout-out to Tweet them if you’re running into problems with Spotify.
They also have a Help Site and Spotify Community section where users can find answers to their questions.
Nintendo organizes its Contact Us page into four manageable sections so customers can quickly contact them during business hours.
They also have a live section that shows their current hours and updates to say they are closed when customers visit the page outside operating hours.
Another organized and easy-to-navigate Contact Us page is Uniqlo, where you can effortlessly search for any question or utilize their buttons for the primary services you might need.
The page begins with a supportive statement, “We’re here to help,” putting the customer in a more relaxed mindset.
Then it clearly and boldly states the main ways to contact them and their business hours.
It’s also helpful that they note the different phone numbers for various departments so you can get to the right representative.
Delta has a drop-down menu on its Contact Us page titled “Need Help?” where customers can click and find answers to major inquiries.
Or they can scroll through different, well-broken-up sections to find information.
Some Contact Us pages can have an overload of information which can end up confusing the customer, but Unbounce’s Contact Us page arranges the contact sections well.
As we mentioned, a welcoming heading can help amplify your Contact Us page, and Fortnight does that well by stating, “Let’s build something great together.”
Additionally, they have all the ways to contact them clearly stated and an easy form to fill out.
TUNE represents an excellent example of breaking up the page into frequently asked questions with links directing the user to the right page.
They also include the emails of departments customers might want to reach out to directly.
Contact Us pages don’t always need to be serious. Frida is an example of including some humor on your page, with their “What The FAQS” and “What’s the fuss?” headings.
Pixpa has all the information you need to contact them, plus an important note. They mention their free trial and that you don’t need a credit card to access it.
Sometimes reminding customers of the benefits of your service or the free services you offer can help entice people to give it a try before reaching out.
Like their name, their Contact Us page is sleek and, not to mention simple. They also include an emoji making it more friendly. Sometimes direct and simple is best.
Conversational copy is always a great way to start a Contact Us page. Choice Screening has a well-organized page with copy that engages its readers.
Glossier makes a meaningful impact by mentioning their team, the gTEAM. This gives the feeling that their company culture and customer service are important to them.
In Good Taste has a very clear and valuable contact form. They know how to keep it simple for their customers.
Canva’s Contact Us page is simple but useful.
Additionally, creating a box with a different color background from the rest of the page helps to highlight important info about their response rate.
Target has a simplified Contact Us page. Their drop-down menu gives you clear contact information and resources for various topics customers may need.
The use of clear buttons and information on AT&T’s Contact Us page allow for easy navigation.
They also include a helpful search bar for questions and a way to talk with other AT&T customers from their page.
On Active Network’s page, they have a straightforward form with contact information.
In addition, the simplified color palette makes it easy to view and understand.
Tiff’s Treats has another simplified contact form page that’s easy to use.
Breaking up the background color into two different hues is visually pleasing to the eye. They also keep the information clean and clear.
While Dropbox has a lot of information on its Contact Us page, it is organized.
They also use two colors on the central portion of their page to not overwhelm the eye when scanning it.
Even large restaurant chains need Contact Us pages, too. They begin with engaging copy and offer several ways to find information and contact them.
Minimal colors and information with blocked-off sections help customers quickly find information on Philo’s Contact Us page.
Slack uses buttons to navigate customers to FAQs and a search bar for custom questions.
It’s vital to pay attention to the little detail where even the submit button for the search bar is labeled “Get Help” over something like “Submit.”
With a classic picture of the founder to engage the audience, Disney’s Contact Us page sets the right tone while providing all the information someone may need.
It’s an excellent reminder to select your images for your Contact Us page carefully.
Rescue keeps its Contact Us page simple while still incorporating engaging copy such as “We’d love to discuss how we can apply our approach to improve the health of your community.”
In addition, they include a unique section at the bottom of the page showcasing relevant case studies.
With three categories of support options and simple colors, Zelle makes its Contact Us page easy to use.
A calm, clean color palette and simplified Contact Us page make Grammarly a superb example of a Contact Us page.
While their Contact Us page is simple and concise, Hello Fresh incorporates images to help break up the different sections on their page.
Another way to go with Contact Us pages is to make them artsy, incorporating unique designs, and Brandaffair does that well.
Harry’s keeps the pertinent information at the top, such as their email and phone number, so if a customer wants that information, it’s readily available.
They also complete the page by filling it out with FAQs.
With a minimalist Contact Us page, customers aren’t overburdened by too many options and just have to fill out simple information.
This Contact Us Page is both conversational and incorporates the brand voice well throughout the text.
Finally, as another excellent example of mixing images and text while keeping the information simple, Facebook’s Contact Us page perfectly illustrates how to organize consumer resources.
Whether you’re building a new website, redesigning an old one, or simply updating your current site, hopefully, these pages provide a wealth of information and design elements to help inspire you.
More Resources:
Featured Image: Roman Samborskyi/Shutterstock
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